service delivery manager

Service Delivery Manager

Field Based Focusing on Southern Regions
Permanent
£45,000 - £55,000 + Car Allowance.

Drax Group are playing a vital role in helping change the way energy is generated, supplied, and used. Generating 11% of the UK's renewable energy supply, we're committed to enabling a zero carbon, lower cost energy future.

As we move ever closer to a coal free future, biomass becomes increasingly more important to our business strategy and you will have a direct contribution to our success. As many coals fired power plants close around us, we are charging ahead with an energy revolution. Along with moving away from coal we are piloting the first bioenergy carbon capture storage projects, the first of its kind in Europe, and if successful could make our renewable energy carbon negative. If you're as passionate about protecting the future as we are then you'll fit right in.

We are pleased to offer one exceptional candidate the opportunity to join the Business as a Service Delivery Manager.

You'll be the primary interface between the Sales & Service teams, promoting collaborative working behaviours, supporting retention, and delivering consistent and valued account management to our existing Strategic customers. You'll focus on process improvement to ensure we are consistently delivering an excellent service to our customers.

You'll be responsible for managing, maintaining, and strengthening the customer relationship whilst protecting the commercial position of the contract. Working closely with our key customers, you will provide support to commercial negotiations on renewals and maximising value.

You will support customers that need to undertake a metering recertification programme due to the age of their meters (purchased or leased), this may involve project management of such programmes.

You will organise and lead regular review meetings with the customer ensuring outputs are clearly documented and issues resolved in a timely and expedient manner. You will be responsible for managing and updating key account plans and associated reporting.

Due to the technical requirements of our customers, it is essential that the successful candidate comes from a supplier background with strong knowledge of all aspects of metering.

This position is field based with travel to customer sites across the Southern regions as well as occasional travel to our own offices (London, Ipswich, or Northampton).

If you are looking to further your career with a forward-thinking, innovative employer then look no further!

Apply today to power your career with Drax.

Drax is committed to promoting a supportive, diverse, and inclusive working environment, where you can be yourself and your contribution matters. We make hiring decisions that are based upon capability, competence and potential. We strive to ensure a fair, flexible and inclusive process, making necessary adjustments in line with the needs of the candidate, wherever possible. All applications are treated equally in accordance with the Equality Act 2010.