To support effective, take-up of products and services (including hardware, software and data services) from strategic and high worth clients and, to provide an effective customer experience through the deployment and use of products/ services - addressed through 3 primary functions:
Management of product and installation training
Managing post-delivery technical support
Degree or equivalent in engineering preferred but defined relevant experience in the field considered.
Technical knowledge in IoT and a good understanding of sensor hardware, software, data, interface protocols, wireless and network products, radio frequency and installation standards
Familiar with RF protocols such as ZigBee, LoRaWAN, EnOcean and IoT platforms such as IBM Watson, Azure IoT and AWS IoT Core
Radio network planning and installation expertise
Experience of working effectively across internal teams to improve delivery performance, delivery quality and to manage change.
Ability to self-plan and deliver at both a strategic and tactical level on time and to high-quality standards for Clients and internal stakeholders.
Have a strong client focus with excellent communication skills, empathy and influencing skills, with the ability to display an understanding of client projects.
More than two years of experience in a customer-facing role
Pre-sales support providing customers and partners with technical advice and support, interpreting complex technical information advising on how products can benefit the customer.
Post-sales support providing advice on installing and configuring products, diagnosing technical faults, and solving technical issues.